Shipping and return policies for aurawire

Shipping Info
All orders will be shipped from Minnesota, USA within two weeks of placing.

Estimated Delivery Times:
USA: 3-7 Days
Canada: 10-14 Days
Rest of world: 12-24 Days

For pre-orders:
We try our best to give an accurate estimate of when the item will ship, but manufacturing times can vary greatly - please bear this in mind when you place your pre-order.

About Incorrect Addresses:
We get tons of packages redelivered to us and we have to pay the shipping charges again and that means you'll have to wait longer so I stress, PLEASE CHECK OVER YOUR ADDRESS BEFORE ORDERING!!! We are not responsible for anything that happens to your package because of that.

PayPal Claims:
If your item hasn't arrived or shipped yet, DO NOT file a PayPal claim and please contact us at aurawire@gmail.com and we can resolve the problem with you. If you PayPal Claim, we CANNOT ship out your item until the claim is dropped and we discourage you from doing a claim.

Customer Support:
We should get back to you within 1-4 days when emailing. Please contact us at aurawire@gmail.com and not on twitter or facebook, or else we will not respond.
Return Policy
If there is a defect in your product, feel free to contact us using the contact button on our page and we will be happy to resolve it. Please do not contact my personal email, or else we will not respond.

If a tape has arrived in good condition but is missing something, we cannot refund you the full price and can only do a partial refund or send a replacement item if we have any left.

We will not refund shipping prices either and may give you a partial refund or full refund depending on the severity of defect if we cannot replace your item(s).

Also, before sending a replacement item or refunding it is essential that we get a video of the defect in the product or else we will not replace or refund.

We do not offer returns.

You must agree to these terms when buying from us, we apologize for the strictness but we have had some shady customers try to scam us.

We should get back to you within 1-4 days when emailing. Please contact us at aurawire@gmail.com and not on twitter or facebook, or else we will not respond.

Orders SHIPPED more than 90 days ago that have defects in them aren't eligible for a replacement or refund.

We apologize for all of this strictness, but we will work as hard as we can in order to help you with your item(s)!